53 MANAGING OUR KEY ESG RISKS GOOD GOVERNANCE SUSTAINABLE ECONOMIC GROWTH ENVIRONMENTAL STEWARDSHIP EMPOWERING PEOPLE AND COMMUNITIES APPENDIX Centralising Client Information In 2023, we initiated a project to develop data lake, aimed at centralising customer information, improving client screening, and enhancing overall IT operations. This initiative supports our goals of enhancing analytics and operational efficiency. The data lake will provide a comprehensive view of customers, aiding in better segmentation and personalised marketing. It will also improve client screening accuracy for better risk management and regulatory compliance. Additionally, the data lake will streamline data management, reduce silos, and enable more efficient data access and analysis, leading to cost efficiencies and improved governance. Digitalising Operational Efficiency in Kenanga As we gradually accelerate our digital transformation efforts across the organisation, we are focused on the digitalisation of key functions and processes to enhance operational efficiency. SUSTAINABLE ECONOMIC GROWTH The Group’s Digital Workflows (“iLeap”) This project streamlines sign-off, storage, and audit processes, reducing printing in digital workflows. Additionally, it adopts the iLeap Application Governance Policy to ensure secure and effective platform use. By automating business and IT processes, Project iLeap optimises resources and results in cost savings. Robotic Process Automation (“RPA”) A software technology that automates digital tasks using predefined instructions. A total of 69 workflows were digitised since 2020 with four (4) workflows digitised in 2023. These include processes within Group Operations, Group Finance, Group Equity Business, Group Treasury, Equity Derivatives, and Group Digital, Technology, and Transformation. A total of 10 RPAs were launched to date with three (3) new RPAs processes rolled out in 2023, to automate routine tasks and processes within the Equity Derivatives, Treasury Operations Payment Settlement (“TOPS”) Conventional Blotter, and TOPS SPI Blotter areas. The implementation of RPA was also extended to support the Group’s IT operations and digital investment management. This expansion of RPA usage enhances operational efficiency and enables more effective management of digital investments, contributing to the overall digital transformation journey of the Group. Product Product Key Highlights in 2023 Key Highlights in 2023
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