21 MANAGING OUR KEY ESG RISKS GOOD GOVERNANCE SUSTAINABLE ECONOMIC GROWTH ENVIRONMENTAL STEWARDSHIP EMPOWERING PEOPLE AND COMMUNITIES APPENDIX SUSTAINABILITY AT KENANGA AN INSIGHT INTO OUR STAKEHOLDERS’ PERSPECTIVES Stakeholder engagement, assessment and feedback are integral to our organisation. We continuously work to improve our engagement approaches through various communication channels to ensure we meaningfully connect with our stakeholders to gather input that are relevant to current trends and changing expectations. Our Stakeholder Groups Our Commitment How We Engage Areas of Interest Those Whom We Are Accountable • Ensure our investors and shareholders are kept abreast on how we embed ESG in our business strategy and operations • Incorporate feedback to create long-term, sustainable value for our stakeholders • Leverage innovation and technology to enhance the client experience Shareholders • Provide updates and gather feedback through meetings, reports and disclosures Clients • Provide products, tools, education and insights through our trading platforms, mass media channels, events, emails, websites and social media channels • Respond to queries, as well as gather input and feedback via social media channels, helplines and email • Cyber security and data protection • Portfolio performance • Financial inclusion • Financial literacy • Digitalisation • Responsible investing • New products and services • Market outlook • Enhanced client experience Those Who We Collaborate With • Create a safe, inclusive and high-performing work environment • Embed our values of ethics, integrity and compliance throughout the organisation to lead a responsible business operation Regulators • Participate in industry discourse and enforce adherence to regulations and policies Employees • Engage through internal policies, meetings, emails, dialogues, training programmes, special events and performance appraisals Remisiers and Agents • Engage through policies and procedures, training programmes and special events Vendors • Collaborate through meetings, policies and procedures • Compliance culture • Cyber security and operational resilience • Training and development Those Whose Lives We Enrich • Create positive impact for communities in need through targeted social investments and employee volunteerism • Enhance the financial literacy of our communities to empower them to make decisions on their investments and financial resources Community Partners • Contribute to various social causes, in particular towards social enterprises • Activate employee volunteerism and philanthropy Public • Disseminate investing knowledge via roadshows, social media channels and webinars • Community empowerment • Financial literacy
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