Corporate Responsibility

We are committed to the journey as a financial services provider, business partner, employer, community member, environmental steward and a value creator for our shareholders.


Corporate sustainability has always been central to our business operations and governance. From a humble stockbroking company to the largest independent investment bank in the country today, our emphasis on continuously engaging with our different stakeholder groups; responding to the ever-changing financial landscape through innovation and collaboration; balancing commercial priorities with giving back to the community and a conscious effort towards raising environmental awareness and conservation, has served as a cornerstone to promote our growth and progress over the last four (4) decades.

We are committed to the journey as a financial services provider, business partner, employer, community member, environmental steward and a value creator for our shareholders. It is a dynamic process as we continuously monitor the changing trends and demands around us, and endeavour to further incorporate appropriate sustainable practices within the organisation.


About This Sustainability Statement

We aspire to achieve excellence in sustainability by incorporating sustainable practices into our business activities and strategies, to build long-term stakeholder confidence.

Over the last few cycles, we have evolved our reporting journey to reflect the recommended sustainability reporting framework by Bursa Malaysia Berhad (“Bursa Malaysia”) that is premised on Economic, Environmental and Social (“EES”). This year, we have further extended our process to incorporate a materiality survey, with the aim to validate our prioritised issues which form the basis of our sustainability reporting.

The scope of our sustainability statement covers only our Malaysian operations. Our associate businesses outside Malaysia are relatively much smaller in scale and size. Barring any unforeseen changes, a materiality assessment will be conducted every two (2) years to reflect the latest trends in our industry, as well as, business and socio-economic environmental changes are taken into consideration.


Different business units and teams within the organisation are involved in the various aspects of sustainability management. The roles and responsibilities are summarised below.

Group Managing Director Oversees sustainability management and highlights key issues to the Board of Directors.
Group Risk Management Oversees risk management functions within the Group.
Group Procurement Manages all aspects of the Group’s procurement activities.
Sustainability Work Group Comprises a cross-functional team that reviews, monitors and tracks sustainability issues.
Group Regulatory and Corporate Services Facilitates governance compliance within the Group.
Group Marketing and Communications Develops community outreach and stakeholder engagement programmes.
Staff Outreach Committee Oversees, assesses and approves requests to utilise funds for employees.
Group Human Resource Manages all aspects of the Group’s people management.
Business Units Implements relevant sustainability measures in their respective businesses and operational areas.


We engage with many stakeholders in various formal and informal settings. The engagement approach and channels applied differ according to the nature of each stakeholder groups. Our key stakeholders and methods of engagement with each are summarised below.

Stakeholder Groups Our Commitment Engagement Channels
Customers We add value to our customers by sharing insights from our extensive industry experience and expertise, as well as, empowering and enabling them through technology and digitalisation.
  • Corporate website
  • Customer service help-line and e-mail
  • Social media platforms
  • Mass media
  • Roadshows
  • Workshops
  • Meetings, briefings, seminars and conferences
  • Performance assessments
  • Surveys
Shareholders and Investors We aim to keep our shareholders abreast of salient developments and meaningful information, as well as, to listen and respond to their feedback.
  • Corporate website
  • Annual report
  • Annual General Meeting
  • Extraordinary General Meeting
Regulators We are committed to uphold a culture which is compliant with all regulatory principles and rule of the day, through constant engagements and dialogues.
  • Corporate website
  • Policies and procedures
  • Meetings, briefings, seminars and round-table discussions
Vendors We engage in regular day-to-day communications with vendors to conduct operations with consideration for efficiency and quality.
  • Meetings and briefings
  • Corporate website
  • Policies and procedures
  • e-Procurement system
Communities We strive to work with communities in need through employee volunteerism and outreach.
  • Community outreach programmes
  • Employee volunteerism programmes
  • Social media platforms
  • Donations and appeals


A quantitative online Materiality Survey was conducted in the last quarter of 2018. Respondents were asked to rate the importance they placed on nineteen (19) economic, environmental and social issues, as indicated in the diagram below. The parameters were drawn from the guidelines provided by Bursa Malaysia, the international reporting standard, Global Reporting Initiative, as well as, The Task Force on Climate-related Financial Disclosures recommendation.


  • Remisiers/Agents
  • Vendors
  • Media
  • Employees
  • Board of Directors and Group Executive Committee

A total of five hundred and fifteen (515) responses were obtained, of which three hundred and seventy (370) were valid and used for computation. Each stakeholder group was well represented in the survey. The views of each stakeholder were given equal weightage in the calculations.


The outcome of the materiality survey process is presented in the matrix below.


The materiality process validated our areas of focus and has helped provide a holistic view of issues relevant to our business, which sets the foundation for more meaningful reporting.

Drawing on the outcome of the materiality survey results, as well as, prioritisation based on the nuances of our operating environment, the following pages are the disclosures of the sustainability matters, categorised based on the EES pillars. We will work to further align our initiatives and reporting to the results of the materiality survey, and endeavour to reflect it in the statement next year.


We recognise the role the company plays in building a sustainable business that contributes towards the betterment of the communities we operate in.

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Throughout the years, the Group has consistently promoted environmental awareness amongst its employees, vendors and other stakeholders.

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At Kenanga Group, our priority is to take into account the needs of our employees and the communities in which we operate in.

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