Complaint Handling

How to lodge an official complaint.

How to lodge an official complaint

1.1 – You may log your complaint via any of the channels below:

Complete and send the Official Complaint Form or the written complaint letter to the address below; or
- Khoo Mei Fang
- Equity Business Support
  Kenanga Investment Bank Berhad
  Level 10, Kenanga Tower,
  No. 237, Jalan Tun Razak,
  50400 Kuala Lumpur
Fax the written complaint/ Official Complaint Form to 03- 21722692; or
Lodge complaint verbally via telephone to Complaint Officer at telephone no. 03-21722888 Ext 8686; or
Lodge complaint over the counter to Complaint Officer at any KIBB branches or HQ as above address; or
Lodge complaint via email to complaints@kenanga.com.my;

1.2 – Your complaint should contain the following information:

Name, NRIC no., client code, CDS no., mail/ email addresses and contact numbers (the details of the complainant);
Specify the details of the complaint as below:
1. subject of the complaint
2. date/s of the problem/ activity or transaction
Provide supporting documents regarding your problem, if any.

Complaint Handling Procedure

The Bank will acknowledge your complaint within 7 days.
Investigation will be conducted upon receipt of the complaint via any of the
channels in 1.1.
A reply via letter/ email will be communicated to the complainant upon
completion of the investigation.
In the event that you are not satisfied with our final response to you, you may
refer your complaint to the below within 180 days from the date of our final
response letter.

Financial Markets Ombudsman Service (FMOS)
Address : Level 14, Main Block
Menara Takaful Malaysia
No 4, Jalan Sultan Sulaiman
50000 Kuala Lumpur
Contact number : 03-2272 2811
Website : Click Here

Bank Negara Malaysia
Address : Laman Informasi Nasihat dan Khidmat (LINK)
Bank Negara Malaysia
P.O. Box 10922
50929 Kuala Lumpur
Contact number : 1-300-88-5465 (1-300-88-LINK)
(Overseas: +603-2174-1717)
Fax : 03-21741515
E-mail : telelink.bnm.gov.my
Website : Click Here

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Complaint Handling

How to lodge an official complaint.

How to lodge an official complaint

1.1 – You may log your complaint via any of the channels below:

1.2 – Your complaint should contain the following information:

Complaint Handling Procedure

Islamic Banking

Investment Management

03 2172 2888

1800 88 2274

1800 88 3737

1300 13 3010

03 2172 2617

1800 81 9228